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Microsoft Teams Best Practices with ice
Best practices when using Microsoft Teams with iceBar
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How to Use Multi-Contact Handling on iceBar
Multi-Contact handling allows you to handle more than one contact at the same time. You can handle email and IM contacts while handling a phone call.
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Incident Priority Matrix and Case Escalation
How to determine incident urgency and impact or have a case escalated.
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FAQ - How to Add/Update Holidays
Updating Holidays for the workflow
- FAQ - What Types of users are available in ice?
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FAQ - How do I change my password?
Changing password for ice credentials
- FAQ - How do I see who's logged on to queues?
- FAQ - How do I see my contact history?
- FAQ - How to toggle on Show Not Ready Reasons?
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